Refund policy

At Urban Style London, operated by Panel House LTD, we strive to ensure complete customer satisfaction.

🔄 Right of Return

You have the right to request a return within 14 days of receiving the product, in accordance with UK consumer protection laws.

To be eligible for a return:

The item must be unused and in perfect condition.

It must be returned in its original packaging.

Proof of purchase is required.

🚫 Non-Refundable Items

Products on sale or clearance.

Personalized or made-to-order items.

Hygiene and personal care products.

Gift cards.

📦 Damaged or Defective Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery with photos of the item.

💳 Refunds

After return approval:

The refund will be processed within 5 to 10 business days.

The amount will be credited to the original payment method.

🚚 Return Shipping Costs
The customer is responsible for return shipping costs, except in cases of defects or shipping errors.

📧 Contact

Email: UrbanSweets1@outlook.com